It is our goal to deliver the best products and customer experience possible. The following are some things you might want to know about making a return( NO REFUNDS):
All of our customers can rely on us to stand by our return policy.
Damages/defects instructions are provided below.
Items purchased IN STORE may be exchanged for a different size or another item.
We’ll issue store credit if you prefer to wait on getting something the day you come in.(Store credits do NOT expire).
You have 7 days from purchase date to bring back your item for an exchange and/or store credit.
Items purchased ON-LINE may be exchanged for another item or a store credit can be applied.
You have 3-5 business days from receipt of your order to send back the items to the store.
Return shipping costs are the customer’s responsibility and will not be refunded on any returned items.
Please notify us via email after sending us any return(s) with the reason for the return.(Info@cocoacouturemiami.com)
Our company does not offer refunds. All eligible returns will be credited with a store credit or gift card within 5 business days of arrival at the store.
Swimsuit sales are final, as they are non-returnable. There will be no exceptions.
The return must include:
The original packaging and tags are attached to the product and that it is received in original, unused condition. A return will not be accepted if the item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or has any indication that it has been worn. The re-shipping fee is your responsibility. Include the original invoice or a copy of the order confirmation emailed to you.
Give a brief explanation of why you are returning.
Returns should be mailed to:
Cocoa Couture Boutique
9483 South Dixie Hwy Miami, Fl 33156
Returns can also be dropped off at our Boutique Store at the above address by local residents.
Your order should be inspected as soon as it is received.
Before returning, please contact us.
If you receive damaged or defective merchandise, please contact us within 3 days. There will be no exceptions.
Returns not notified within 3 days will be rejected, and no store credit/gift card or refund will be issued.
Process to report damage/defect:
- The damaged/defective area should be photographed, and the images should be emailed to firstname.lastname@example.org along with a photo of the tag.
- The subject line should say “Damaged” or “Defective”.
- Make sure to include your order number, first and last name, and the item’s product code or name.
Our customer support team will respond within 24 business hours (Monday through Friday – During Business Hours ).